Refund Policy

At Ionix Labs, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund process.

30-Day Refund Window

You may request a refund within 30 days of your purchase date. To be eligible, the product must be unused, in its original condition, and in the original packaging. The 30-day period is calculated from the date you received your order.

How to Request a Refund

To initiate a refund, please contact our support team with your order number and reason for the return. Our team will provide you with return shipping instructions and process your request within 24-48 business hours.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. Once we receive and inspect your returned item, we will process your refund within 5-7 business days.

Refund Exceptions

The following items are not eligible for refund: (1) Products that show signs of use or damage caused by the customer; (2) Items without original packaging or tags; (3) Personalized or custom-made products; (4) Digital products or downloads once accessed; (5) Clearance or final sale items marked as non-returnable.

Refund Method

Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.